• Acquiring and compiling customer data
• Drafting community rules
• Floating RFP for main FM contractor
• Prepairing initial budget
• Floating RFP for specialist services contractor
• Preparing Projected Cash flows
• Establishing books of accounts
• Establishing reserve fund
• Raising initial service charge invoices

• Security Protocols (Informally)
• Design Principles
• A formal calculus for protocol analysis

  • Managing the day to day administration of the
  • Organize and manage Association Meetings
  • Maintain Community’s Assets
  • Maintain service records
  • Organize General Assembly
  • Monitor FM Services and Specialist Contractors
  • Service Level Agreements (SLA) and Key
  • Performance Indicators (KPI)
  • Maintain all records relating to the community
    and guarding confidentiality of all such records
  • Obtain necessary approvals from relevant
    authorities (DLD, etc)
  • Monitoring Community’s utility usage
Building management
  • Monitoring Planned Preventive Maintenance (PPM)
  • Continues Monitoring for compliance
    to defined Service Level Agreements
    with contractors
  • Preparation of Maintenance Manual
    Proactive Emergency Procedures
    Reactive Emergency Procedures

Evacuation procedures for occupants will be arrange and posted. A floor diagram shall be arranged in staircase landings on the wall beside the exit door. Floor diagrams shall show the actual floor layout, exit stairways location, corridors, rooms, landing valves, hose reel, fire extinguishers, lift lobbies and other useful information for fire department as well as occupants. At least 10% of the Security Personnel, Employees and Supervisory Personnel at the occupancy shall be trained on basic fire awareness, types, use and operation of fire extinguishers in emergency situation.

We have extensive experience of transitions from developers to Owners’ Associations and understands the complexity of defining the community rules and JOPD documentation to ensure that the owners are fairly represented. In our process of transition we normally review the following documentation:

  • Minute book for meetings of the Board
  • Minute book for the General Assembly
  • File of official Government communications
    regarding OA
  • The Constitution
  • The Jointly Owned Property Declaration
  • The Community Rules
  • Insurance Policies
  • Annual reports of the Board
  • Annual reports of the Association Manager
  • Financial Statements
  • Copies of any documents relating to Board
    meetings and General Assemblies, other than
    those listed above.
  • Any other communications regarding OA
    Registry of Owners and Occupiers
  • Registry of contracts and agreements
  • Registry of the annual budget
  • Registry of Assets
  • Financial Books
  • Bank Statements
  • All audit reports
  • FM records regarding maintenance and
    condition of Assets
  • List of any unfinished OA business
    The “as built” plans and the survey plans for
    the JOPD
  • Any other records that pertain to the business
    of the OA
  • A/C Maintenance
  • Electrical Maintenance
  • Plumbing Maintenance
  • Infrastructure Maintenance
  • Civil Works
  • Refurbishments
  • Fit-Outs
  • Swimming Pool Maintenance
  • CCTV (Security Systems)
  • Car Parking Systems
  • Lift/Escalators

Cradle Maintenance
Access Control
BMS Operations
Automatic Doors
Central Battery Unit
Gate Barriers
Fire & Safety
Diesel Generator
Central Gas System
Gym Equipment
Energy Management

  • Asset Management (Bar Coding)
  • Façade Cleaning
  • General Cleaning
  • A/C Duct Cleaning
  • Kitchen Exhaust Cleaning
  • Grease Trap Cleaning
  • Water Tank Cleaning
  • Mold Cleaning
  • Concierge / Reception
  • Leisure Floor Attendant
  • Lifeguard
  • Security Guarding
  • Landscaping
  • Water Features (Fountains)
    Pest Control
  • Waste Management
  • Stores Management
  • Maintaining Community’s Financial Records
  • Preparing projected cash flow statements
  • Prepare monthly financial reports highlighting
    the financial health of the community
  • Matching cash inflows and outflows
  • Maintain the bank account for the community
  • Issue invoices for Service Charges
  • Maintaining Service Charge Ledgers
  • Service Charges recovery follow-up
  • Monitor Contractual payments
    Establish Reserve Fund
  • Preparing Final accounts at year end
  • Maintain and monitor list of statutory
    requirements of the community (e.g. third party
    certificates, testing of fire alarms and fire fighting
    generators, central battery systems, etc.)
  • Fulfilling all statutory requirements imposed by
    the relevant authorities including but not limited
    to RERA, Dubai Municipality, Dubai Police, Dubai
    Civil Defense, etc.
  • Monitoring civil defense code
  • Liaison with the Association’s Lawyer
    Manage & Maintain Community’s Insurance
  • Recovery of Service Charges Through Legal
  • Maintain all legal records of the community,
    such as Jointly Owned Property Declaration, site
    Plans, and to safeguard confidentiality of all
  • Minute book for meetings of the Board
  • Minute book for the General Assembly
    File of official Government communications
    regarding OA
  • Review the Jointly Owned Property Declaration
    Insurance Policies Management