FAQ's

Provident Property Management conducts a number of reports with all managed properties. This includes a pre-move-in report and a 7 day snag period for the tenant. The pre-move-in report will allow us to record the state of the property given to the tenant while allowing them to experience the property with the lights on and water running during the snag period. After this, a post move inspection is completed in which all issues are addressed and rectified, with the major/minor clause kicking in then thereafter. During the tenancy, our team regularly contacts the tenants and conduct inspections throughout the year to ensure all is well and taken care of. At the end of a tenancy, we ensure the property is returned to us in a clean, painted and tidy condition to begin the releasing process.

When handling a managed tenancy all cheques are collected under the landlords name post-dated and uploaded onto both the landlord and tenant application for transparency. Once we bank the rental cheque in your account, we will upload your deposit slips onto your landlord portal and ask you to confirm once the funds have reached you. When banking a rental cheque our team first contacts the tenant to inform them via the tenant application and a message/phone call reminder to prevent a bounced cheque.

If the payment has been received we update the tenant portal and landlord portal. If, however, it bounces or does not reach your account for whatever reason, we contact the tenant for the reason and immediately become your debt collector, by collecting the funds within 48 hours at the most.

The tenants need to highlight their maintenance request by using their Provident Tenant / Provident Landlord application on their phone. Here they will be able to take a photo of the issue, or a small video of the issue, state the ideal time for us to arrive and access the situation. Then we follow the minor and major clause listed on the tenancy addendums.

We will keep you up-to-date as much as possible. However, the main aim of you taking our service is to sit back, relax and enjoy time with the family. Your key account manager will call you once a month to say hello and update you on your investment and tenant. If there are minor works with need to take place in the property audits charged to your tenants, we list this on file for record that the work has been completed, not having to bother you about the small issues. If there’s a major issue, with maintenance or anything else, we call you immediately to keep you in the loop and seek your advice & offer you solutions, the final call is yours and we follow that through.

Let’s look at it this way, we are your Personal Assistance team, and a concierge service to your tenant.

We have a fixed, no fuss rate which allows us to manage all your units without stress. We pride ourselves on being educated In housing regulations of RERA Law. There are a multitude of applicable laws related to rental property, leases, and rent control for different areas in Dubai. Being an experienced and educated firm in Dubai, we use sites like RERA rent calculator, property monitor to ensure your property is rented at the right price. We initiate contact with the tenants 4 months before their renewal to gauge if they are keen to renew here we will be challenged with any questions and demands your tenants request, having built a relations with your tenants over the number of years, we educate both parities on the best way forward. To handle all the different property laws that come with renting out your property. Why deal with it yourself and hold the responsibility, let us carry the burden for you.